Call the mortgage servicer
Your servicer is the company that receives your payment and manages the loan after closing. Use the contact information on your mortgage statement and explain the situation before missed payments pile up.
After Closing
Can’t make your mortgage payment?
Please do not ignore the problem and hope it magically fixes itself. Contact your mortgage servicer as soon as you know the payment may be difficult.
Ask about available options
Depending on the loan, hardship, timing, and investor rules, options may include a repayment plan, forbearance, or loan modification. Availability and eligibility are never automatic.
Get everything in writing
Keep notes from every call, save correspondence, confirm deadlines, and request written details of any offered plan. Never assume a verbal conversation changed the payment obligation.
Do not wait
Waiting until you are several payments behind can reduce available options and make the problem harder to solve. Communication is key. Make the call, ask direct questions, and respond quickly to document requests.
Watch for scams
Work directly with the mortgage servicer or a HUD-approved housing counselor. Be cautious of anyone demanding upfront fees or promising they can guarantee a modification or stop foreclosure.
Written by Marta Lillard
25+ years of mortgage experience, explained in plain English.
Mortgage Broker · First Coast Mortgage Funding · NMLS #879436 · Licensed in Florida and Georgia
Questions about your options?